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What Our Clients Are Saying

I Sleep at Night Knowing that We Have a Recovery Plan

“I can sleep at night knowing that my law office is protected and that we have a recovery plan should things go terribly wrong. Encompass IT’s ability to be timely in response to issues sets them apart from other firms. IT problems shut us down. Encompass IT technicians are always there for us in an impressively timely manner.

I think the Eagles said it best: ‘…Why don’t you come to your senses? Come down from your fences; open the gate. It may be rainin’, but there’s a rainbow above you. You better let somebody love you, before it’s too late.’”

Jeff Walsh, Real Estate Attorney  ( Jeffery T. Walsh & Associates PC – Manchester, CT )

Would Not Hesitate to Recommend to Anyone

“The biggest benefit to hiring Encompass IT is the quick response. When compared to other IT firms, I feel Encompass IT lends a personal touch to the customer service and I, quite frankly, would not hesitate to recommend their IT firm to anyone.”

Jean Burns, President  ( Delray Contracting, Inc. – Ellington, CT )

We Finally Found a Great IT Firm

“We love the assurance of knowing that we have the highest level of knowledge and expertise with Encompass IT. Their technicians demonstrate honesty and professionalism, as well as being able to stay up-to-speed on all current technologies.

Encompass IT’s ability to assess and diagnose issues, as well as being able to make good, cost-efficient recommendations for our needs, sets them apart. Don’t hesitate and to pick up the phone and call them. After 20+ years of being in business, I feel like we finally have found a great IT firm to help us in our small business needs. Thank you!!”

Deborah Palmer, Business & Marketing Manager  ( ArborMaster – Willington, CT )

Goes Above and Beyond

“Encompass IT is reliable and honest. I know that I can trust the answer I’m getting and someone always shows up or calls us back when we need them. They are simply more down to earth and trustworthy than larger companies. It’s refreshing to deal with another family business who wants us to succeed and improve our company.

Using Encompass IT has changed our company’s computer issues forever. They go above and beyond for us in every aspect. We cannot thank you enough for your services. We recommend them to anyone who asks.”

Lilly Rainville, Front-Desk Manager  ( Tankworks & Teddy’s Oil – Manchester, CT )

Their Technicians Are There to Ease My Pain

“The best part about Encompass IT is the personal relationship that has developed between me and their technicians! They always goes above and beyond to help me. I feel it’s more personal than “strictly business” and their technicians are there to ease my pain. Encompass IT doesn’t nickel and dime us. It’s an absolute pleasure to do business with honest, straightforward people. If you’re considering a new IT firm, call me. I could sell you on Encompass IT in 10 minutes.”

Michael D’Angelo, Owner  ( D’Angelo’s Wine & Spirits – South Windsor, CT )

User-Friendly and Simply Explains What We Need to Do

“Encompass IT’s quick accessibility and their ability to handle our system remotely is a big benefit. They are much more user-friendly than our prior IT people and simply explain what we need to do. Use Encompass IT for your computer problems, you will not be sorry.”

M. Patricia McVane, Attorney  ( McVane, Bellobuono, Kuzmak, Wiezalis & Bibisi, LLP – Hartford, CT )

Every Client I Refer Says Great Things

“I have done business with Encompass IT for many years and during this time period have referred new clients to them. They have serviced and sold my company computers and in a highly competitive field, no one can do a better job. Every client I refer says great things and always thanks me. Keep up the great work.

Joe Petrowsky, Owner  ( Right Trac Financial Group, Inc. – Manchester, CT )

The Police Said Our Camera System is Better Than the Bank’s System

“Overall, the biggest benefit of Encompass IT to our company is the security. The HD camera system that they installed for us works perfectly and allows us to monitor our store, protecting it from crime. Our camera system has also caught multiple get-away cars in two burglaries at the bank, across the street from our business. While the police used our video recordings in their investigation, they even commented on how we had a higher quality camera system and how much clearer the recording was than the bank’s camera system.

Encompass IT’s service is better the other IT teams we have worked with in the past. Not only are their personnel clean, neat, and professional when working, but their technicians are able to answer any question quickly and competently. I would tell, and in fact I have told, many people to use their company. I referred another person to them just last week, and would feel comfortable sending anyone Encompass IT’s way, knowing they will be treated properly and receive great work.”

Tony Gargano, Owner  (  Gano’s Power Equipment
– Colchester, CT 
)

Very Accommodating IT Firm

“The Encompass IT team has been very accommodating through our transition. We are able to reach out and actually speak to someone that we know and are comfortable with, instead of a helpline with 5 prompts and a 30-minute wait time to navigate through. For me, being accountable and standing behind the product is something that Encompass IT delivers on and that is as important as the actual product itself.”

Trevor Cardinal, Co-Owner  ( The Baker’s Dozen – Brooklyn, CT )

Actually Have the Knowledge on How to Fix Issues

“Since hiring Encompass IT, the biggest benefit is the response time. Compared to past IT firms, their technicians actually have the knowledge on how to fix the issues that arise. We are happy with Encompass IT’s service so far.”

Kessie Sala, Manager  ( S&S Centerless Grinding, Inc. – Bloomfield, CT )

Gets Things Done Fast and Right

“Encompass IT provides my firm with a great response time. They help with our needs anytime we need them. It is like having an “in-house” IT department that gets things done fast and right. I can’t think of anything their IT firm hasn’t done well for us. I would highly recommend Encompass IT to any business that is looking for an IT company to assist them in their business. I’d pick them in a minute, as they are by far the best value and service any business could ask for.”

John F. Norris, U.S. Customs Broker ( W.J. Norris, Inc. – Windsor Locks, CT )

Patient and Explain Concepts Clearly

“EncompassIT is a great company to work with! They are very responsive and always return my calls promptly-this is important, especially if I have a problem and my computer is down. They are patient and able to explain concepts clearly. I also like their remote system so they can work on my computer from their office.”

Trisha, ManagerBacon Congregate -Hartford, CT )

Fortunate to Have Found Encompass IT

“We have been with EncompassIT for 10 years. Shawn came out when we upgraded and networked our computers. We used EncompassIT when we update QuickBooks Pro, which is not as easy as QuickBooks would have you believe. Whenever we experience any problems, we call Encompass… I feel fortunate to have found Shawn’s EncompassIT in the beginning. I trust him and I have found his people to be reliable.”

Joanne Hollis, President ( Vernon Village Inc. – Rockville, CT)

Very Responsive to My Calls

“Jim has serviced my computer network for over 15 years. They are very responsive to my calls when I have a computer issue. They arrive on a timely basis and fix the issue quickly. His staff can figure out computer problems better than anyone else I have dealt with. I recommend Jim and his staff for all your computer and networking needs.”

Jay Bigman, Owner ( Bigman Consulting Services LLC – South Windsor, CT)